Garantuee of refund of the air tickets

Basic Guarantee

In the case of a right to a guarantee without a surcharge, you will be refunded the amount that corresponds to the price paid on the day of purchase for non-flown flights.

Guarantee PLUS

In case of the right to fulfill the Guarantee PLUS with a surcharge of 4,00 EUR per passenger, we will take care of you completely and arrange a trip to the final destination as soon as possible at our expenses

When can I claim the warranty

  • In the event of a flight change, delay or cancellation by the airline for reasons other than force majeure (see below), you will not be able to make a follow-up flight and will not be able to offer you an alternative flight.
  • Your luggage will be delayed, and you will not be able to make a follow-up flight.
  • Immigration and customs control will take too long, and you will not be able to make a follow-up flight.

When it is not possible to claim a guarantee

  • Links between two flights with the same PNR.
  • You will not be able to check in on time.
  • You do not have visas or travel documents needed at the airport during a stopover.
  • You will not be allowed to board an aircraft due to violation of the carrier’s terms and conditions.
  • Situation caused by force majeure.

Examples of situations caused by force majeure

  • Extreme weather
  • Air traffic control staff strike
  • Political instability
  • Earthquake
  • Terrorist attacks
  • Volcanic activity
  • Carrier’s insolvency

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